Customer experience AI agents for retail & e-commerce
Perspective is the AI-native customer experience platform. AI agents talk to your shoppers, and get to the root cause. Every conversation is analyzed automatically, turned into a prioritized action, and routed to the team that owns it, across every location and channel.
We call the result customer momentum.
“Pickup took 25 minutes twice.
Now I order somewhere else.”
Dedicated pickup bays.
Every shopper heard back.
One platform across the whole journey, not a separate tool bolted onto each moment.
Find out if shoppers will buy it before it hits the shelf. Test product, packaging, or positioning with an AI moderator and learn what actually drives trial and repurchase, rather than what a rating scale forces people into.
“Walk me through the last time you bought this. Where did you start?”
Try the Choice drivers & product testing agentThe promise is made at checkout and kept, or broken, at handoff. A conversation right after the order separates a late delivery from a broken promise, and adapts its questions to what the shopper actually says.
“Was the problem the timing, or how you found out about it?”
Try the Post-purchase & fulfillment agentA number and an optional text box tells you nothing you can act on. Follow every score with a conversation that uncovers why promoters love you and what would change a detractor's mind.
“You rated us a 7. What would have made it a 9?”
Try the NPS follow-up agentGo beyond “too expensive” in a dropdown. When a shopper is leaving, the conversation uncovers the real reason and surfaces the right save offer in the moment, before they are gone.
“You mentioned you now shop mostly at the other location. What changed?”
Try the Why customers switch agentOne continuous read across every store, region, and category, so an emerging issue surfaces as a pattern instead of as forty separate complaint queues.
“Is this the first time, or does it happen every visit?”
Try the Voice of customer agent01 Discover · text or voice
A conversation follows the thread until it reaches the real reason, on brand and escalating rather than improvising. Across every store and channel, not just the shoppers who bother to fill in a form.
~90% finish a conversation, vs. the ~15% who finish a survey. You hear from the whole base, not just the loud few.
Introducing the Customer Momentum Loop
Five use cases, one system. Each conversation feeds the next decision, so the understanding compounds instead of resetting with every project.
Agents reach shoppers at the moment that matters: post-purchase, post-pickup, or after they stop coming.
AI agents · chat or voiceEvery conversation becomes ranked themes by store, region, and category.
Customer context · auto insightsOne prioritized call on what to fix first, not fifty dashboards to reconcile.
Action plans · routed to ownersThe fix ships, and the shoppers who raised it hear back.
Slack · Salesforce · ZendeskCustomer Momentum
Each turn of the loop closes a little more of the gap between what shoppers expect and what your stores actually deliver. That compounding alignment is what we call customer momentum.
Start from a template, or we'll set it up across your own locations.