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Evaluator

Your CSAT Survey Captures a Rating. AI CSAT Captures What Actually Happened.

A thumbs-up after ticket close tells you nothing about whether the issue was truly resolved, how much effort it took, or whether the customer would reach out again — or just churn quietly. Perspective uses conversational AI to improve CSAT by replacing your static survey with a conversation that understands the full support experience.

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Your CSAT Survey Captures a Rating. AI CSAT Captures What Actually Happened.

CSAT

What actually happened and how to fix it

Automated Workflows

Connect to Slack, Zendesk, Gainsight and more.

Real-Time Insights

Every conversation analyzed and summarized automatically.

Adaptive Conversations

AI CSAT Improvement with Perspective

  • Conversational AI to improve CSAT by understanding the full support journey — response time, agent knowledge, resolution quality, and how much effort it took the customer
  • Detects the gap between “resolved” and “actually satisfied” — the signal that predicts repeat tickets and quiet churn
  • Surfaces systemic process issues: too many transfers, inconsistent answers, slow escalations — so you fix the system, not just the ticket
  • Delivers AI CSAT analysis in real time — frustrated customers get flagged for follow-up, happy customers get asked for reviews, and your team gets the voice of customer data to boost CSAT with AI automation
Popular Features
→ Browse templates→ Evaluator agent
Person having a conversation with Perspective AI
EvaluatorTell us about your experience.
Satisfaction
4.8
Engaged
yoursite.com/support-feedback
How was your support experience?
Rate your experience
Any additional comments?
Optional...
Submit

Replace Static Forms

Boost CSAT With AI — Live in Your Support Flow in Minutes

  • Define What Matters Most — Tell Perspective what to measure — resolution quality, response time, agent knowledge, customer effort. It builds the AI CSAT conversation that adapts based on what the customer shares. No survey logic, no code.
  • Trigger After Ticket Resolution — Deploy post-ticket via email, in-app, or integrated with Zendesk, Intercom, or Freshdesk. The conversation reaches customers while the experience is still fresh — and digs deeper when something went wrong.
  • Get AI CSAT Analysis That Fixes the System — Perspective surfaces process failures, flags at-risk customers, and delivers AI CSAT improvement insights to your support leaders — so you reduce customer effort with AI and fix repeat issues before they become churn.
Popular Features
→ How it works→ Browse templates

Automated Workflows

Turn conversations into action

  • Post conversation summary to #support-quality in Slack
  • Create a Zendesk follow-up ticket for unresolved issues
  • Update Gainsight health score based on support experience
Popular Features
→ Browse templates
Prospect arrivesRequests a demo
Concierge qualifiesBudget, timeline, intent
92
Lead scored & routedQualified → sales team
Slack
Zendesk
Gainsight
Under 2 minutes, start to CRM

Perspective integrates with your favorite tools

Slack
Zendesk
Gainsight

Talk About Great Conversations

DS

Dorit Sher

CEO

@ Experity

"Perspective is great! It's easy to talk to and really understands you. The best part? It gives you smart insights super fast. If you want a tool that's friendly and helps you get things done quickly, Perspective is the way to go."

KR

Katie Rich

Vice President, Customer Delivery

@ AppDome

"Overall, it was a fun and simple experience. I appreciated the flexibility to complete the interview in my own time, the friendly and professional tone of the AI, and its conversational nature. The summary at the end was a nice touch."

KY

Katie Yagodnik

Sr. Director of Digital Customer Success

@ Totango

"Perspective AI has been a game-changer for our team. It provides deep insights from our customers and team without adding to our workload. The ease of analysis saves us time and delivers objective, actionable insights effortlessly."

FAQ

Frequently Asked Questions

A Customer Just Marked Their Ticket “Resolved.” But Are They Actually Satisfied?

Stop trusting thumbs-up ratings. Give every resolved ticket an AI CSAT conversation that uncovers the real experience, flags at-risk customers before they churn, and gives your support team the insights to fix what’s broken.

Free to try · No credit card required · Ready in 60 seconds

Templates

Start with a template built for deepen csat feedback

Customize in minutes. Deploy when you're ready.

What specifically made that experience frustrating for you?

F

Deepen CSAT Feedback

Replace post-ticket surveys with real conversations. Learn what went wrong, what went right, and what your customers actually needed.

Used 2,200+ times

Use Template

You gave us a 7 — what would it take to make that a 10*?

M

Uncover NPS Insights

Use this free NPS survey template to measure customer loyalty with AI-powered follow-up conversations that uncover the real story behind every score.

Used 1,800+ times

Use Template

What could we have done differently*?

S

Customer Satisfaction Survey Template

Capture more honest, detailed customer feedback with conversational surveys that dig deeper into satisfaction drivers instead of surface-level ratings.

Used 1,525+ times

Use Template