#Customer Feedback

Articles tagged with #customer feedback

Hear Your Customers: Introducing Voice Conversations

Perspective AI now lets you capture authentic, unfiltered customer feedback with AI-powered voice conversations—unlocking richer insights and deeper understanding.

Real-Time Customer Feedback Analysis: The Key to Proactive Customer Success

Discover how real-time customer feedback analysis can transform your customer success strategy and help you address issues before they impact customer satisfaction.

Why Your VOC Program Isn’t Telling You the Full Story

Most VOC programs miss the mark on capturing true customer experience. Discover the gaps—and how leading teams use richer feedback to unlock deeper customer insights and action.

Finally: Every Customer Gets a Seat at the Table

Discover how leading SaaS teams achieve customer clarity, earn strategic influence, and drive growth by turning feedback into action with Perspective AI.

Product Updates: January 28th, 2025

Discover the latest features and improvements from Perspective AI—including new research automations, enhanced analytics, and user experience upgrades for SaaS teams.

Product Updates: December 11th, 2024

Explore the latest Perspective AI product updates—including enhanced conversation guides and a more robust analysis toolkit to streamline customer research.

Why Traditional NPS Surveys Are Not Enough in 2024

Traditional NPS surveys fail to capture the full customer experience in 2024. Learn why SaaS leaders are shifting to richer, conversational feedback to drive real growth.