The student feedback form — the end-of-semester evaluation that nearly every college and K-12 program runs — is failing the institutions that depend on it. Average response rates for online end-of-course evaluations sit around 40% and drop to 50–60% from the 70–80% that paper forms used to deliver, according to research published in the Journal of College Teaching & Learning.

Why traditional student feedback surveys fail to capture what students actually think, and how AI-powered conversations are replacing them with better data and higher engagement.