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The room was lovely. But check-in took 40 minutes and nobody explained why, so the whole stay started badly.

They moved us and sent wine, which was kind. But nobody apologized, so it still felt like our fault somehow.

Room wasn't ready at 4pm and we waited with the bags. Spent the rest of the trip expecting things to go wrong.

No. The bathroom fan didn't work and it wasn't worth the phone call. I just won't book that hotel again.

Drilling from 8am, which nobody warned us about. The new rooms look great, I'd pay more for one of those.

It got slower and more expensive over about six months. No single bad night, it just stopped being worth it.

Missing the fries and nobody checked the bag. That's twice this month, so I've started going inside instead.

The main was fine, but the chips were steamed to mush in a sealed box. Same every time, it's the packaging.

The kids got older and it stopped being their idea of a day out. Nothing to do with you, they just grew out of it.

Almost got the photo, but the queue was 20 minutes and we had a show to get to. Would've paid for it happily.

The rate went up about 30% and nobody called. I found somewhere cheaper and honestly it's fine.

Your rate was lower until the resort fee appeared at checkout. Theirs was upfront so I just booked theirs.

The late checkout did, genuinely. I'd have booked the cheaper place otherwise. The lounge I've never once used.

I always start on the booking site to compare, then check if direct is cheaper. This time it wasn't, so I stayed put.

My partner. They do a proper vegetarian main, not just a side salad, so that's where we end up most weeks.

No, they brought the card machine straight over. I'd have had one, we weren't in a rush.

My usual, the chicken one. I'd probably go back to that, this was nice but it's $3 more for the same thing.

Meet three specific suppliers. Met two. The sessions were fine but the hallway is why I come.